Live Bugs and Happy Customers
As someone who has both been a supplier of live insects and a customer of both fellow hobbiests and estabished names within the hobby I know what its like to be on the recieving end of both good and bad service (some great and not so great packing!) and supportive and not so supportive customers.
I will try my best to make sure you receive what you order alive and well and in good time, I am not responsible for what happens to your livestock once you recieve it.
Packing and Postage
I pack all live insects in weather appropriate packing with heat if necessary and I only ship livestock by a next day signed for service. This is the only postal service which is hand sorted and offers the least opportunity for things to go amiss.
All Inverts will be posted on a Thursday for arrival Friday. This is not negotiable as it is not practical for me to prep live insects for postage any other day of the week during the current covid climate. This is a next day signed for service so please make arrangements for receipt of post.
Live Arrival Guarantee
I guarentee live arrival on the number of insects you order on the proviso they are siged for on the day of receipt (Friday following postage on Thursday.) For species I know which will not travel well I may choose to send more to assure the right number reach you alive and well. When they are packed they will be fit, healthy and feeding well.
Things do sometimes go wrong - parcels can be damaged, delayed and sometimes an invert will choose to moult at the wrong time. If your order fails to reach you alive I will refund or replace (at my discression) any dead inverts.
Photo evidence will be required.
All inverts leave me with all legs intact - I cannot be held responsible for missing legs in transit but I will of course look at this where any limb damage prevents the animal from moulting correctly. This will be at my discression.
Talk to me.
Denial of service
I retain the right to cancel and refund any order if I feel I cannot support the buyer in a way which leaves both of us happy.